Masters of the Book,
We have identified an issue where players receive more rewards than intended when claiming rewards using Hero's Shoes after clearing dungeons in co-op play.
This issue was addressed without downtime through a patch implemented on 4/16 at 12:11 AM (PDT)/4/16 07:11 AM (UTC). Given the urgency, we proceeded with the fix as quickly as possible.
Here's what happened:
Detailed Information:
- When clearing dungeons in co-op play, rewards were recognized as dropped for each party member, and using Hero's Shoes in this state resulted in receiving additional rewards proportional to the number of party members.
- This issue occurred only after clearing in co-op play and using Hero's Shoes.
- Only 'drop rewards' were affected; 'clear rewards' were not.
Example:
- If two players cleared a dungeon in co-op and then used Hero's Shoes, each player received an additional reward based on 'rewards for two people.'
- If three players did so, each player received additional rewards based on 'rewards for three people.'
We apologize for the oversight and the inconvenience caused. Recognizing that no compensation can fully rectify the experience, yet we believe it is fair to equalize the opportunity without causing disappointment.
Therefore, we consider it most reasonable to provide Hero's Shoes to those who did not use them during co-op play.
- We will compensate those who played solo, rather than in co-op, by providing them with Hero's Shoes, to offset any potential disadvantage from not participating in co-op play.
- Those who used Hero's Shoes in solo sessions instead of co-op will be compensated as if they had played solo.
- For users who participated in both solo and co-op, we will adjust the compensation by deducting co-op plays from solo session rewards.
Lastly, to express our apologies, we will give 10 Crystals of Fate to all affected users.
We sincerely regret any inconvenience or dissatisfaction caused by this issue and will announce the detailed compensation and distribution dates as soon as data extraction is complete.
Thank you
