Greetings, Regulars!
This is the Tower of God: New World team.
The issue with the discount not being applied to the Ad Removal Bonus product has been resolved on 4/24 11:08 (UTC+9).
>> Go to the Ad Removal Bonus Product Discounted Price Issue Notice
However, we apologize for the delayed notice since we ought to review the course of action for Regulars who repurchased the [Ad Removal Bonus] product without the discount applied.
For Regulars who previously purchased the product at regular price (without any discount), we will provide compensation or a refund will be made according to your preference.
Please refer to the details below.
◆ Measures for [Ad Removal Bonus] Product Discounted Price Issue
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Eligibility |
All Regulars who repurchased the [Ad Removal Bonus] product without the discount applied and purchased it for $6.99 |
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Measure (Select one) |
To the Regulars who are eligible to apply, please follow the instructions provided and submit a Ticket through 1:1 inquiry. We will assist you as quickly as possible.
① For Regulars wishing to receive compensation, Suspendium x 500 will be provided, along with the Ad Removal Bonus (3 days), and a 10% discount Web Shop coupon. * If you choose to receive compensation, refunds for the [Ad Removal Bonus] product will not be available. * Compensation will be provided sequentially, and only partial compensation may be provided initially.
② Regulars wishing to request a refund, the purchased items will be withdrawn, and the refund process will be initiated. * If you choose to request a refund, compensation for section ① above will not be provided. * For payment transactions made on iOS devices, please request a refund through the Apple Customer Center. If the refund process is not successful, please re-inquire through our Customer Support by submitting a Ticket through 1:1 inquiry and we will assist you after verifying the issue. |
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How to Submit a Ticket |
▶ How to Submit a Relevant 1:1 Inquiry Ticket ① Log in to the game → Settings (on the right side of the lobby) → Settings (bottom right) → Customer Support ② Inquiry Type → Select [Measures for Ad Removal Bonus Product Discounted Price Issue]→ Submit Inquiry * If you select the inquiry for [Measures for Ad Removal Bonus Product Discounted Price Issue], we will be able to assist you more quickly. |
We will continue to do our best to provide you with a better gaming experience.
Thank you.
