Dear Proxies:
The gates of the city are about to open. Welcome to New Eridu!
We've prepared answers to some of your frequently asked questions that we hope can provide a little help for your new life on Sixth Street.
If you encounter any problems that we haven't covered below, you can contact customer service to resolve your issue.
Customer Service contact info:
HoYoplay Customer Service:
Press the Customer Service button at the bottom of the right sidebar in any HoYoplay game, then "Enter Customer Service Lobby"
In-game Customer Service:
Open the game menu, and press "Feedback"
If Proxies are unable to provide in-game feedback, you may also email customer service at the following address.
[Obtaining the Game]
Q: When can I pre-download the game?
A: Click to read the pre-download announcement
https://www.hoyolab.com/article_pre/18014398241031068
Q: I played the closed beta. Can I install HoYoPlay directly?
A: To guarantee the best experience, please uninstall all old game clients before installing HoYoPlay if you have previously installed Tuning Test, Equalizing Test, or Amplifying Test.
If HoYoPlay locates any closed beta test pack, please do not select that test pack on the confirmation screen. If you mistakenly do so, press [Game Details > home button right-hand menu > Game Settings > Basic Info > Re-locate Game] to re-select, or re-download all game resources again after first uninstalling the old pack.
Q: When does the full version of the game officially launch?
A: Zenless Zone Zero is scheduled to launch on PC, Android, iOS, and PlayStation®5 on July 4 at 10:00 (UTC +8).
[Game Account]
Q: Can I log into Zenless Zone Zero using a HoYoverse ID from a different game?
A: Yes — you can login and experience ZZZ using your regular HoYoverse ID.
Q: How many servers will Zenless Zone Zero deploy at launch?
A: A total of 4 servers: Americas, Asia, Europe & Taiwan/Hong Kong/Macau.
Q: Can I switch servers?
A: Game data between different ZZZ servers is mutually independent, meaning switching servers is unsupported. Please take note.
[Game Devices]
Q: What are the device requirements for the official game launch?
A: To ensure the best gaming experience for every Proxy, we recommend the following specifications:
Recommended Specifications
PC: Intel Core 10th Gen i7 CPU, 8GB RAM, Nvidia GeForce GTX1660 or higher
iOS: iPhone 11 Pro or above; iPad equipped with A13 chip or above and 4GB RAM (macOS currently not supported)
Android: Qualcomm Snapdragon 888, Dimensity 8200, Kirin 9000 chipset; 8GB RAM or more
Minimum Specifications
PC: Intel Core 7th Gen i5 CPU, 8GB RAM, Nvidia GeForce GTX970
iOS: iPhone XS and above; iPad equipped with A12 chip or above and 4GB RAM (macOS currently not supported)
Android: Qualcomm Snapdragon 855, Dimensity 1200, Kirin 990 chipset; 8GB RAM or more
System Requirements
Windows: Windows 10 or later versions, Directx: 11.1 or later versions
iOS: iOS 14.0 or later versions
Android: Android 11.0, HarmonyOS 4.0, or later versions
Storage Space Requirements
PC: Requires 57GB (unzip process requires an additional 58GB)
iOS: Requires 26GB available
Android: Requires 20GB available
Q: How do I switch between controller and keyboard/mouse?
A: If you have both a controller and keyboard/mouse connected, you can switch between them in the following ways:
1. Switch modes from the top-left corner menu in-game > Options > Input > UI Layout.
2. On some screens, you may press the Esc key or the Option button on your controller to quick-switch between the keyboard/mouse and controller. This is currently supported on the following screens: Login, City, most Hollow select screens, and in combat.
We will keep optimizing this input switching function in the future, and hope to bring you an even better experience.
[Event Benefits]
Q: Do any benefits come with the first top-up?
A: During the official release, every slot in the Monochrome Market can get a one-off double bonus. Please take note of related news for future bonus refreshes.
Q: How can I quickly learn about all in-game events, benefits, and news for each region?
A: Follow the social media accounts of each Zenless Zone Zero region to get first-hand info on all the benefits.
Zenless Zone Zero Official Social Media:
▶ X (Twitter): https://twitter.com/ZZZ_EN
▶ Facebook: https://www.facebook.com/ZZZ.Official.EN
▶ Instagram: https://www.instagram.com/zzz.official.en/
▶ TikTok: https://www.tiktok.com/@zenlesszonezero
▶ Discord: https://discord.gg/zenlesszonezero
▶ Reddit: https://www.reddit.com/r/ZZZ_Official/
▶ Telegram: https://t.me/zzz_official
▶ HoYoLAB: https://www.hoyolab.com/accountCenter/postList?id=219270333
▶ Twitch: https://www.twitch.tv/zenlesszonezero
▶ Official Site: https://zenless.hoyoverse.com/?lang=en-us
Q: What rewards and events are there prior to the official game launch?
A: Pre-Registration Milestone Rewards: Once 40 million players have pre-registered, Proxies can claim A-Rank Agent Corin (Attack/Physical), Master Tape ×20, Boopon ×5, and Denny ×30,000.
Click to head to the ZZZ Pre-Registration Milestones Event
https://zenless.hoyoverse.com/en-us/
"Stock Up" Pre-Draw Web Event Rewards: These are issued based on the final items claimed by each Proxy on the event website.
Click for the pre-draw web event "Stock Up"
Q: How can I claim these event rewards?
A: There are different ways to claim Pre-registration Milestone Rewards and "Stock Up" Pre-Draw Web Event rewards. See as follows:
Pre-Registration Milestone Rewards: Unlock the Mail system in-game to claim these rewards via Mail.
"Stock Up" Pre-Draw Web Event Rewards: From 7/4/2024 (UTC +8), there will be a "Claim Rewards" button on the Inventory page. Make sure you use the same HoYoverse ID as when you created your character and select the server region and corresponding game account you wish for rewards to be sent to on the event page. Please note that the corresponding server region and account cannot be changed once claimed.
Mail is valid for and must be claimed within 180 days. Please ensure you claim your mail and all attachments in time.
Q: Can each platform/channel account claim all types of benefits?
A: Pre-Registration Milestone Rewards are claimed differently from "Stock Up" Pre-Draw Web Event Rewards. See as follows:
1. Pre-registration Milestone rewards can be claimed by Proxies when logging into the game on any device.
2. "Stock Up" Pre-Draw Web Event rewards can be claimed by logging into the game using the same HoYoverse ID that took part in the event. Please note that the corresponding server region and account cannot be changed once claimed.
