Dear Proxies:
Greetings! Since its release, Zenless Zone Zero has reached 50 million downloads globally. A city that once only existed in the hopes and dreams of the dev team has never been as buzzing with life as it is now. Your patience and support have made New Eridu what it is today.
Of course, to live up to everyone's expectations and truly become a city of miracles, we are aware that there are still lots of improvements to be made. We encourage all Proxies to provide feedback and suggestions via our official channels.
As a gesture of thanks for everyone's support, we have prepared a small thank-you gift!
So, let us say it again — Welcome to New Eridu!
[City Entry Thank-You Gift]
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The thank-you gift will be issued via in-game mail within 24 hours.
[Eligibility]
Proxies who reach Inter-Knot Lv. 1 or above before the release of Version 1.1
Since the start of Zenless Zone Zero's closed beta tests, Proxies' feedback has always been at the forefront of the dev team's priorities. We will listen to and record the valuable advice provided by each and every Proxy, actively pushing forward the optimization and development of each aspect of the game.
In future updates, we will continue to optimize aspects such as game performance. While preparing for the official release, we have also been hard at work developing the cloud gaming version of Zenless Zone Zero. In the near future, we hope that Proxies will be able to enjoy New Eridu in more kinds of environments.
Providing a better gaming experience to all Proxies has always been the vision and goal of the dev team, and will continue to be a long-term focus. We will provide regular updates on optimizations and progress through upcoming dev updates. We will continue our endeavor to ensure each and every Proxy can make even more wonderful memories in New Eridu.
[Proxy Feedback Channels]
• In-Game Feedback
Step 1: Press the menu button in the upper-left corner of the City interface to access the menu screen (PC users can press the ESC button).
Step 2: Press "More" > "Feedback" to enter the service center.
Step 3: Press the "Issue Feedback" button in the "Self-Service" section to submit your feedback.
※ You may upload images and videos as references to assist us in handling your feedback more efficiently.
• Customer Service Contact Details
Customer Service Email: [email protected]
