Hello, this is Brown Dust 2.
We would like to inform you about the errors and actions taken regarding the Step-Up Draw and the UR/SR Exclusive Gear Guaranteed Draw Tickets on August 2023.
■ Regarding the Step-Up Draw
During the use of Step 4 in the Step-Up Draw for "Kind Ruthlessness Hikage" and "Fist of Conviction Yozakura,"
an issue arose where additional costumes were provided beyond the intended 10 costumes due to a specific cause that led to app crashes.
We've confirmed that a total of 183 accounts experienced this issue.
And, the additional provided costumes have been retrieved.
Please note that if you received extra costumes that were enhanced to the maximum level, the Golden Thread you received has also been retrieved.
[Actions Taken]
- Retrieval of over-distributed costumes (Completed)
■ Regarding UR/SR Exclusive Gear Guaranteed Draw Tickets on August, 2023
With the update on August 2023, a guaranteed system was added to the draws.
Therefore, we gave the UR/SR Exclusive Gear Guaranteed Draw Tickets as compensation for previous draw attempts.
However, we identified that the latest exclusive Gear from a specific time (after the maintenance on September 12, 2024, until before the maintenance on October 31, 2024) was included in these tickets.
Currently, the content has been reapplied to include only the exclusive gears from before August 2023.
For those who obtained exclusive gears from after August 2023 using these tickets,
we extracted data up to a certain point and completed the retrieval.
For the results obtained using the UR/SR Exclusive Gear Guaranteed Draw Tickets of August 2023 from after that data extraction until before today's maintenance, similar actions will be taken.
Accounts from which the results of the August 2023 UR/SR Exclusive Gear Guaranteed Draw Tickets were recovered will receive the same tickets again.
We will also organize the resources used for enhancing exclusive gear and distribute them separately at a later time.
[Actions Taken]
- Retrieval of cases where exclusive gears of specific time were obtained from UR/SR Exclusive Gear Guaranteed Draw Tickets. (Completed)
- Reissue of August 2023 UR/SR Exclusive Gear Guaranteed Draw Tickets. (Completed)
- Reimbursement of resources used for exclusive gear enhancement. (Planned)
- Recovering cases that occurred after a certain point in time in the same case. (Planned)
We apologize for the inconvenience and will ensure more thorough checks to prevent similar issues in the future.
We are sorry for any trouble this has caused.
