Hello, this is Brown Dust 2.
We have confirmed numerous instances where users have requested refunds through various app stores despite receiving paid items properly after purchase. Consequently, we have taken the following disciplinary actions. Please refer to this information for your reference.
■ Notice on Disciplinary Actions for Improper Account Usage
Date: 2024.07.25 (Thursday) 12:00 (KST)
Reason: Exploiting payment policies of various app stores or canceling payments more than five times without contacting customer support after purchasing paid items.
Basis for Disciplinary Action: Policy on Abnormal Payments as per Pmang Mobile Game Operation Policy, Article 12
Disciplinary Action: Permanent game usage restriction
Affected Accounts: A total of 99 accounts
■ Appeal Submission
Appeal Submission Period: 2024.07.25 (Thursday) ~ 2024.08.24 (Saturday) for 31 days (KST)
Where to Submit: Pmang Mobile Game Customer Support [[email protected]]
Inquiry Format: ① Subject: [Appeal Submission] Brown Dust 2 ② Content: Game Nickname / Content of the Appeal
※ If you have any questions related to game usage restrictions aside from appeals, please also contact the above-mentioned Pmang Mobile Customer Support email.
Abnormal payment activities cause harm to all players who are fairly playing the game.
Therefore, we will continue to monitor illegal/exploitative play, including abnormal payment activities. If such behaviors are found, you may face disadvantages in using the game, so we urge you to refrain from such actions.
We will do our best to provide a smooth gaming environment.
Thank you.
