Hello. This is Brown Dust 2.
We have confirmed many cases where payment was canceled through each store after purchasing a paid item, even though the item was properly given.
Accordingly, sanctions have been implemented as follows, so please refer to the details below.
■ Information on sanctions against users that have engaged in abnormal behavior
- Date: June 17, 2024 (Mon) 15:40 (KST)
- Details: Abusing the payment policy of each store or canceling the payment more than 5 times in total after purchasing a paid item without going through the customer center.
- Basis for sanctions: Article 12 of the Neowiz mobile game operation policy, policy on abnormal payments
- Sanctions: Restrictions on game use - Permanent sanctions
- Sanction target: 134 people in total
■ Objection Period
- 31 days from June 17, 2024 (Monday) to July 17 (Wednesday) (KST)
- Send to: Neowiz Mobile Game Customer Center [[email protected]]
- Email format
① Title: [Objection] Brown Dust 2
② Content: Game nickname/content of objection
※ If you have any questions regarding restrictions on game use other than filing an objection, please send them to the Mobile Customer Center email address above or through in-game Customer Center.
Abnormal payment behavior is an act that causes damage to all users who use the game legitimately.
Therefore, we will continue to monitor illegal play, including abnormal payment practices.
If discovered, you may be penalized for using the game, so please refrain from such behavior.
We will do our best to provide a smooth gameplay environment.
Thank you.
